One customer history
Contracts, calls, payments and tasks are connected. A manager can see the context before a conversation without searching several services.
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CRM & operations
When contracts, payments and conversations live in different places, even simple tasks require manual checks. We build a system around the way your business operates.
When this is useful
- Inquiries and payments are tracked in spreadsheets and messengers
- You need to manage storage units, stock, courts or memberships
- Staff need a shared view of each customer
How it helps the business
Less repeated data entry
Documents and notifications use the customer record. Updating information no longer requires rewriting every template.
Operational visibility
A custom admin panel brings roles, statuses and change history together. Staff manage operations themselves and can see where a process has stalled.
Potential scope
- ✓Process, entity and role mapping
- ✓Customer, asset and contract records
- ✓Payments, statuses and notifications
- ✓Document and report generation
- ✓MAX, SMS, 1C and telephony integrations as scoped
- ✓Data migration, tests and launch
A working product, handed over to your team
The project includes source code, access and operating instructions. Your team handles everyday operations through the agreed management tools. You can maintain the system yourselves or choose a provider.
Optional support — from 70 000 ₽ per monthWhat shapes the budget
Operational scope, roles, source data quality, telephony, documents and integrations.
Solution technologies
From your needs
to your own product.
We agree on outcomes, phases and budget upfront, including what your team needs to manage the product independently.
Discover
Understand your business and the team’s daily work. Agree on scope, acceptance criteria and launch deliverables.
Define
Design the admin panel, roles and automated workflows. Scope connections with MAX, SMS, 1C and other services to suit the project.
Create
Build the backend, interface and integrations. Test core journeys and share working increments.
Hand over
Launch, hand over code, access and instructions, and walk your team through the admin panel. You run the product; support is available by choice.
A few things to know
Can we start without a specification?+
Yes. Describe the product, goal and constraints. During the first stage we will define the structure, workflows and acceptance criteria.
How is the final price set?+
After the brief, we break the work into stages and agree on scope. Additional requests are estimated separately before we start them.
What do you need from our team?+
One person responsible for approvals, available product materials and timely feedback. We agree on copy, photos, access and integrations before starting.
Can we run the product without you after launch?+
Yes. We build an admin panel for daily tasks and hand over code, access and instructions. You can use your own team or another provider. Updates and maintenance are still part of running a product; we can handle them when needed. Support starts at 70 000 ₽ per month, with agreed scope and response times.